Protection & Service Plans

All Exclusive benefits ONLY apply to Protection plans purchased on or after May 1, 2024 and may change at any time at the discretion of TA Appliance & Barbecues. Plan must be purchased at the same time as the covered appliance to qualify. Exclusive responsibility of TA Appliances & Barbecues. Benefits are only valid for the plan term duration. **Certain restrictions apply. Store Credit Only. Can only be used on a single invoice and expires 1 year from the date of plan expiry. Credit must be requested from TA Customer Service within 90 days of plan expiry. Credit cannot be applied to gift cards. †Discount is off any parts sold at TA Appliances & Barbecues only. ‡Offer valid with the original plan purchase only, while supplies last, limit of 1 kit. §A maximum $109.00 Credit for Delivery. ††We will provide a free loaner, based on availability and first come first service basis, if a service request is made with Comerco for a refrigerator or range, Limit (1) loaner per qualifying appliance during the Plan coverage. ‡‡If you experience a need for a washer or dryer repair we will mail you a cheque upon request, for $50 (including tax) towards laundry services per washer or dryer repair service, Limit (1) credit for the duration of the Plan. Proof of Laundry services may be required at TA Appliances & Barbecues request. Cheque may take up to 60 days to be received. Customer may request a store credit instead of a cheque, credit will need to be used within 10 days of issuance and will only apply to one invoice. §§Every customer that purchases a Plan will have the (1) chance to win a $500 e-Gift card. The odds of winning depend on the number of participating customers. One draw per month for the plan purchases made the previous month.

To request a loaner appliance or $50 Laundry reimbursement, please contact: customerservice@taappliances.com Or Call 1-800-303-7550, Option 5

Same Terms & Conditions as listed for Protection Plans with the following TA Exclusive benefits excluded for Replacement plans: Free Delivery & Haul Away, Free Loaner &Free Laundry Service Reimbursement.

Only qualifies for the 100% Cash Back Credit, (1) Chance to WIN a $500 TA Appliances & Barbecues e-Gift Card & BBQ Accessory Rebate Exclusive Benefits. **Certain restrictions apply. Store Credit Only. Can only be used on a single invoice and expires 1 year from the date of plan expiry. Credit must be requested from TA Customer Service within 90 days of plan expiry. Credit cannot be applied to gift cards. †Discount is off any parts sold at TA Appliances & Barbecues only. §§Every customer that purchases a Plan will have the (1) chance to win a $500 e-Gift card. The odds of winning depend on the number of participating customers. One draw per month for the plan purchases made the previous month. ∞∞Only applies as an exclusive benefit to BBQ Service Plans purchased at TA Appliances & Barbecues. Maximum $125 total Reimbursement credit applies to select BBQ Accessories as stated in Terms & Conditions below. Accessories must be purchased at same place as BBQ & Service Plan were purchased and must be after 1 year from date of qualifying purchase but no later then 5 years from original date of plan purchase. Online claim is required at www.comerco.com/bbqcredit. Credit is the sole responsibility of Comero.

APPLIANCE PROTECTION PLAN AND REPLACEMENT PLAN
This document and your purchase invoice state all the dispositions of this Protection Plan (Plan), sold by the retailer for the benefit of the Plan owner, and the obligations and services to be provided by Comerco Services Inc. (Comerco) for the product covered by this Plan. This Plan is administered by Comerco. Comerco deposits funds in a guarantee trust fund in order to cover future claims. This trust is also bonded in part by an insurance company. Comerco agrees to:

APPLIANCE PLAN:
1. Repair without charge or replace the covered product, in the case of a manufacturing defect or if any of the parts necessary for its normal functioning breaks, under normal conditions of use, during the coverage period of the Plan.
2. Reimburse food losses following a covered failure. For a refrigerator, the maximum payable amount per covered failure is $125, with a maximum for the duration of the Plan of $250. For a standalone freezer, the maximum payable amount per covered failure is $250, with a maximum for the duration of the Plan of $500. In these cases, Comerco will inform the Plan owner about the procedure for obtaining a refund. The required supporting documents must be provided to Comerco within one hundred and eighty (180) days following the date of the initial service request. Any request completed after this deadline will be denied.
3. Replace the product upon the confirmation, by an authorized technician, of a fourth (4th) failure of the same major part during the coverage period of the Plan.
4. Replace broken control knobs that prevent the product from functioning. Comerco will send the button(s) by mail to the Plan owner.
5. Repair damages due to power surges.
6. Repair damage caused by thermal stress on glass ceramic cooktops. Pictures will have to be sent to Comerco to determine if a technician’s visit is necessary. An authorized technician must confirm damage caused by thermal stress.
7. Repair damages due to rust: • That prevent the product from functioning as designed; • That affect a washer’s tub, a dryer’s drums or a dishwasher’s baskets.
8. Allow one (1) preventive inspection for the duration of the Plan. If a Plan covers several products, the preventive inspection is available for all products, during a single technician visit. Products priced below $300 that are included in the Plan are not eligible for inspection.

REPLACEMENT PLAN:
9. Replace the product that is subject to a failure covered by this Plan. 

GENERAL CONDITIONS
10. The Plan becomes effective following the expiry date of the combined manufacturer’s warranty for parts and labour for the chosen term, as indicated on the purchase invoice, up to a maximum of: • Six (6) years from the date of possession for appliances • Four (4) years from the date of possession for the Replacement Plan
11. To qualify for coverage offered by the Plan, the covered product must be purchased as new and be covered by a repair warranty period of at least ninety (90) days. Failures must be reported during the coverage period of the Plan.
12. The Plan must be purchased before the end of the manufacturer’s warranty, or a maximum of one (1) year from the date of possession, whichever is shorter.
13. The Replacement Plan covers a single product only.
14. Comerco may decide to issue an in-store replacement credit rather than repair a product.
15. The maximum value of an in-store replacement credit is the price paid for the original product, as stipulated on the purchase invoice. This amount, excluding taxes, must not exceed $25,000 for the Appliance Plan and $300 for the Replacement Plan. Please note that, if the price of the replacement product is less than the price of the original product, the difference will not be refunded. The replacement will be finalized by a Comerco authorized retailer.
16. Comerco’s sole obligation will be to provide an in-store replacement credit, in accordance with the procedure set out in Article 15, in the event that: • the manufacturer ceases to operate; or • the parts are no longer available; or • in any other circumstance for which, at Comerco’s discretion, a repair is not considered.
17. From the moment a product has been replaced or a credit provided, Comerco will have met all its obligations and the coverage will become null and void on that specific product.
18. Repairs will be carried out by a service centre specified by Comerco. Products for which the manufacturer’s warranty offered in-home service will be eligible for in-home service under the terms of the Plan. If in-home service is not offered by the manufacturer in the area where the Plan owner resides when a defect occurs, the Plan owner will have the following two options: bring the covered product to a service center identified by Comerco or, if no costs have been incurred by Comerco, obtain a full refund for the value of the Plan. Service will be provided during normal business hours. If available and subject to the availability of the service centre, service will be provided, on request, during evenings or on weekends. In order to receive in-home service, the product requiring service must be easily accessible and be in a safe, non-threatening environment, as determined by the technician. The product requiring repair must be easily accessible to the technician.
19. Any threat, verbal or written, made towards a technician or other employee may restrict the possibilities of receiving service.
20. This Plan is valid for products intended for use in a domestic single-family dwelling only. Products which are installed in common usage areas of a multi-unit dwelling cannot benefit from this Plan. In the case of a home business, only home daycares and private nursing homes are eligible for coverage. Any other type of business is considered commercial and cannot benefit from this Plan. Commercial or rental usage will render this Plan null and void and if no costs have been incurred by Comerco, the Plan owner may obtain a full refund of the Plan from the retailer.

ARE EXCLUDED FROM COMERCO’S RESPONSIBILITY
21. DAMAGES CAUSED BY:
21.1. Failure to conform to the manufacturer’s recommended use or use in conditions for which the product was not intended.
21.2. External causes, rust, (except if covered by Article 7.) insect or rodent infestations, inappropriate use, inappropriate installation, abuse or improper hook-ups, abusive or improper manipulation, a modification, an accident, a shock, a fall, chemical corrosion, damage that occurred during delivery or data transmission problems.
21.3. Sand, liquid or humidity infiltration, unless the product is explicitly specified by the manufacturer as being submersible.

This document and your purchase invoice state all the dispositions of this Protection Plan (Plan), sold by the retailer for the benefit of the Plan owner, and the obligations and services to be provided by Comerco Services Inc. (Comerco) for the product covered by this Plan. This Plan is administered by Comerco. Comerco deposits funds in a guarantee trust fund in order to cover future claims. This trust is also bonded in part by an insurance company. Comerco agrees to:

1. Provide the labour necessary to repair the covered product, in the case of a manufacturer covered defect. All parts are the sole responsibility of the manufacturer and/or the Plan owner.

2. In the case of coverage for a BBQ of $500 and more, the Plan owner may receive a 50% credit reimbursement on accessories with a maximum credit reimbursement of $125. Qualifying accessories include cooking (excluding food and any consumables), cleaning and protective accessories. Accessory purchase must be made twelve (12) months after possession date of the BBQ and before the end date of the Plan. Limited to one (1) credit per purchased Plan. Accessories need to be purchased from the retailer who sold the Plan. The credit does not include taxes. To receive the credit, the Plan owner must provide a copy of purchase invoice to Comerco.

GENERAL CONDITIONS3. The Plan becomes effective following the date of possession for a duration of five (5) years and covers labour only. To qualify for coverage offered by the Plan, the covered product must be purchased as new. Failures must be reported during the coverage period of the Plan.

4. The Plan must be purchased before the date of possession of the product.

5. The Plan covers a single product only.

6. The maximum labour value per incident is the price paid for the original product, as stipulated on the purchase invoice, subject to a maximum amount, excluding taxes, of $10,000.

7. Comerco cannot be held responsible in the event that:
• the manufacturer ceases to operate; or
• the parts are no longer available; or
• the product is deemed unrepairable.

8. Repairs will be carried out by a service centre specified by Comerco. If on-site service is not available in the area where the Plan owner resides when a defect occurs, the Plan owner will have the following two options: bring the covered product to a service center identified by Comerco or, if no costs have been incurred by Comerco, obtain a full refund for the value of the Plan. Service will be provided during normal business hours. If available and subject to the availability of the service centre, service will be provided, on request, during evenings or on weekends. In order to receive in-home service, the product requiring service must be easily accessible and be in a safe, non-
threatening environment, as determined by the technician. The product requiring repair must be easily accessible to the technician.

9. Any threat, verbal or written, made towards a technician or other employee may restrict the possibilities of receiving service.

10. This Plan is valid for products intended for domestic use only. Commercial or rental usage will render this Plan null and void and if no costs have been incurred by Comerco, the Plan owner may obtain a full refund of the Plan from the retailer.

ARE EXCLUDED FROM COMERCO’S RESPONSIBILITY11. DAMAGES CAUSED BY:11.1. Failure to conform to the manufacturer’s recommended use or use in conditions for which the product was not intended.

11.2. External causes, insect or rodent infestations, inappropriate use, inappropriate installation, improper hook-ups, abusive or improper manipulation, a modification, an accident, a shock, a fall, chemical corrosion, damage that occurred during delivery or data transmission problems.

11.3. Failures that are the subject of a manufacturer recall or service bulletin. Also, repairs, or labour costs that are covered by a manufacturer’s warranty or an insurance policy.

12. THE FOLLOWING PRODUCTS OR COMPONENTS:
12.1. Garnishes, command inscriptions and gradations, any esthetical components, products or parts, unless covered by manufacturer.

12.2. Warping or caving in of the structure, unless covered by manufacturer.

12.3. Labour on any part or component of a structural nature that does not affect the correct functioning of the product, unless covered by manufacturer.

12.4. Labour on any part that should be replaced or cleaned periodically under normal usage such as, without being limited to, bulbs, lamps, fuses, filters,
batteries, grills and racks.

13. OTHER EXCLUSIONS:13.1. Product assembly.

13.2. Consequential damage, loss of use, revenue, salary and time due to delays resulting from the failure of the covered product, unavailability of parts or any other difficulty or delay that Comerco may encounter in accomplishing the required repairs.

13.3. Loss or appropriation by a third party of data left in a product that must be repaired or replaced by the Plan. The Plan owner is entirely responsible for the recovery of such data.

13.4. Configuration, data loss and computer viruses, any and all software/hardware updates required by the product for its correct functioning, in accordance with the guidelines set forth by the
manufacturer. Software included with the product as well as the recovery of data in a product that has experienced a failure.

13.5. Costs related to the removal, delivery and relocation of a product or, in the event of a visit by a technician, the removal and reinstallation of a product that is not readily available. The Plan does not cover any costs associated with the removal or restoration of any item obstructing access to the
product.

13.6. Any product delivered outside of Canada at time of purchase.

SERVICE AND OTHER PRECISIONS14. TO OBTAIN SERVICE:14.1. The Plan owner may report the failure by completing the form at www.comerco.com/servicerequest or by contacting Customer Service at 1-877-710-4653. A picture of the product, damage, serial number label or a copy of the purchase invoice may be required.

14.2. For a BBQ accessory credit: The Plan owner must fill out the form at www.comerco.com/bbqcredit and must provide Comerco with: their coordinates, copies of the original purchase invoice and of the new purchase invoice of their accessory. The new accessories need to be purchased from the retailer who sold the Plan.

15. CANCELLATION:Comerco may cancel the Plan at any time, on the basis of fraud. The Plan owner may cancel the Plan, for any reason, anytime within the thirty (30) days following the date of purchase, provided no claims have been reported and receive a full refund for the purchase price of the Plan from the selling retailer.

16. CONFIDENTIALITY:The Plan owner authorizes Comerco to provide their name, contact information and any information Comerco has on file to any third party wishing to offer a new Plan, any subcontractor mandated by Comerco to offer services directly or indirectly linked to the Plan or any entity to which Comerco may assign, in whole or in part, its obligations under the Plan.

17. NOT TRANSFERABLE:This Protection Plan is not transferable.

TO OBTAIN SERVICE:www.comerco.com/servicerequest

THIS DOCUMENT AND YOUR RECEIPT MAKE UP THE PLAN WHICH LINKS THE PARTIESA copy of your invoice may be required in order to obtain service for this Plan